ASB Trade › Delivery, payment and returns

Delivery, payment and returns

How we deliver orders in Tbilisi and across Georgia, how to pay, and how to return goods.

Delivery in Tbilisi

Orders confirmed before 16:00 are delivered on the next business day; orders confirmed later are delivered the day after that. The courier calls you before setting out.

The delivery cost depends on the weight and volume of the order and is communicated by the manager at confirmation, before payment. Orders of 500 ₾ or more are delivered free of charge in Tbilisi.

Delivery to the regions

We ship to the regions of Georgia via transport companies; delivery takes 2–3 business days after payment. The cost is calculated at the carrier's rate and agreed before dispatch.

Bulky and heavy orders (paint in buckets, cable in coils, tools in cases) are packed on pallets.

Pickup

You can collect your order from the warehouse: Tsotne Dadiani St. 109, Tbilisi, on business days from 10:00 to 18:00. Before you come, wait for confirmation that your order has been prepared.

Payment

Legal entities and sole proprietors pay by bank transfer against an invoice: the invoice is generated on the site immediately after the order is placed and is sent to your e-mail. We dispatch the order once the payment has been received.

Private customers pay on delivery (cash or card to the courier) or against an invoice via a banking app. Online card payment on the site is being connected.

All prices are in Georgian lari (GEL). The price per pack is shown on the product page; the wholesale price applies when ordering from a full pack.

Returns and exchanges

You may withdraw from the purchase within 14 calendar days of receiving the goods, without giving a reason (Law of Georgia “On Consumer Rights Protection”). The goods must be unused, in the original packaging, with labels and seals intact.

The following cannot be returned: goods made to individual order, such as paint tinted to a RAL colour and cable and wire cut to length, as well as goods with opened factory packaging if the goods cannot be checked without breaking it (sealants, foams, aerosols).

To arrange a return, write to [email protected] or use the chat on the site, and state the order number and items. We refund the money by the same method that was used for payment, within 14 days after the goods reach our warehouse. The buyer pays for delivery of the returned goods, except in cases of defect or an error on our part.

Defects and warranty

If the goods arrive defective or do not match your order, tell us within 7 days and send a photo: we will replace them or refund your money, and we cover the delivery costs.

Power tools, cameras and equipment are covered by the manufacturer's warranty; the terms are given in the warranty card or the product description. A warranty claim requires an invoice or receipt and the serial number.